Return Policy

Because many of our products are custom-made or personalized, all sales are considered final.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will work quickly to resolve the issue and ensure your satisfaction.

Because each vinyl name sticker is custom-made to your specifications, all sales are final.

We do not accept returns, exchanges, or offer refunds on personalized items unless the error was made by Three Hearts Keepsakes.

Please carefully review all personalization details, including spelling, capitalization, font selection, size, and color, before placing your order. We create your decal exactly as submitted.

If your order arrives damaged or you receive the wrong item due to our mistake, please contact us within 7 days of delivery with photos of the item and packaging. We will gladly replace the item or provide a refund if the error is determined to be ours.

By placing your order, you acknowledge that you have reviewed and approved all customization details.

Shipping Information

• Most orders are processed within 3-7 business days.

• Personalized and custom items may require additional production time.

• Tracking information will be provided once your order ships.

• Shipping costs are calculated at checkout.

• We currently ship within the United States.

Need your order by a specific date? Please contact us before ordering and we'll do our best to accommodate your request.